Tips for resolving common issuesUpdated 2 years ago
At Riskeys, we understand that sometimes issues may arise while using our products or services. To make your experience as smooth as possible, we've compiled a list of common issues and solutions. If you encounter a problem, please refer to the following tips before contacting our support team.
1. Connection Issues
Problem: You're experiencing difficulties connecting your Riskeys keypad to your trading platform.
Solution:
Ensure the keypad is properly connected to your computer.
Restart both your computer and trading platform.
Verify that your trading platform is compatible with Riskeys.
Check your USB ports and try a different one.
2. Data Capture Issues
Problem: Data capture or email sending is not working as expected.
Solution:
Double-check the email settings in the Riskeys software.
Verify your internet connection is stable.
Confirm the email address provided is accurate.
Review your email client's settings.
3. Execution Speed Problems
Problem: You notice delays in executing trades with Riskeys.
Solution:
Check your internet connection's speed and stability.
Review your trading platform's settings for execution.
Ensure your computer's resources are not overused by other applications.
4. Risk Management
Problem: You're having trouble understanding how to use the risk management features.
Solution:
Refer to the provided user manuals and guides.
Watch our video tutorials on risk management.
Use the simulator to practice risk calculations.
5. Compatibility Issues
Problem: Riskeys is not working as expected with your trading platform.
Solution:
Verify that your trading platform is on the list of compatible platforms.
Update your trading platform to the latest version.
Contact our support team for specific compatibility issues.
6. Simulator Problems
Problem: You encounter issues while using the trading simulator.
Solution:
Check if your historical data is up-to-date.
Ensure you're following the simulator's instructions accurately.
Contact our support for simulator-specific issues.
7. Real-Time Data Issues
Problem: Real-time data is not updating correctly in the software.
Solution:
Verify your internet connection's stability.
Check for any system or firewall restrictions.
Review your software settings for real-time data.
8. Trading Strategies
Problem: You're unsure how to set up and execute your trading strategies.
Solution:
Use the smart trade panel for easy setup.
Watch our webinars on advanced trading strategies.
Explore the user manuals for strategy tips.
If you've followed the suggested solutions and are still experiencing issues, don't hesitate to contact our support team. We're here to help you get the most out of your Riskeys experience.
Remember, effective risk management and trading success often require practice, so be patient and persistent on your journey to mastering the art of trading.