Step-by-step Troubleshooting GuidesUpdated 2 years ago

Welcome to the Riskeys Troubleshooting Guides, your resource for resolving common issues and technical glitches. Our step-by-step guides are designed to help you troubleshoot problems you might encounter while using Riskeys products. Before reaching out to our support team, check the guides below to see if you can quickly address the issue on your own.

• Guide 1: Login Issues

  • Step 1: Ensure you're using the correct login credentials as provided in the txt. file manual from your download.

  • Step 2: Check your internet connection.

  • Step 3: Clear your browser cache and cookies.

  • Step 4: Try using an incognito/private browsing window.
    
    

• Guide 2: Installation Problems

  • Step 1: Verify that you've followed the installation instructions.

  • Step 2: Check system requirements and compatibility.

  • Step 3: Reinstall the Riskeys EA.
    
    

• Guide 3: Trading Execution Errors

  • Step 1: Review your trade settings in the Eas menu and confirm they match your strategy.

  • Step 2: Check if there are any news events that might affect your trades.

  • Step 3: Verify your internet connection's stability.

  • Step 4: Examine any error messages in the expert tab.
    
    

• Guide 4: Data Capture and Email Issues

  • Step 1: Ensure you've granted necessary permissions for data capture.

  • Step 2: Check your email configuration in the Riskeys EA.

  • Step 3: Verify that your google settings are correct.

  • Step 4: Review your spam folder for missed emails.
    
    

• Guide 5: SEA Performance

  • Step 1: Close any unnecessary background applications.

  • Step 2: Update your Riskeys EA to the latest version.

  • Step 3: Verify your internet connection's stability.

  • Step 4: Restart MetaTrader

  • Step 5: Contact support if the issue persists.
    
    

• Guide 6: General Technical Issues

  • Step 1: Consult the user manual received in your download section for general guidelines.

  • Step 2: Search our FAQs for related topics.

  • Step 3: Contact our support team if the problem remains unresolved.
    
    

If you've gone through these troubleshooting guides and your issue still persists, please don't hesitate to [Contact Us] (insert link) for further assistance. Our support team is here to help you resolve any technical difficulties and ensure you have a smooth trading experience with Riskeys products.