How to Reach Our Support TeamUpdated 2 years ago
At Riskeys, providing exceptional customer support is a top priority. We understand that having access to a reliable support team can make all the difference in your trading experience. Whether you have questions, encounter issues, or need assistance with any aspect of our products, we're here to help. Here's how you can reach our dedicated support team.
Live Chat: Connect with us in real-time through our Live Chat feature available on our website. It's a quick and convenient way to get immediate assistance. Look for the chat icon in the bottom right corner of our site.
Email Support: You can reach out to us via email at [email protected]. We aim to respond promptly to your inquiries and provide the support you need.
Support Ticket: For a structured and efficient support process, consider opening a support ticket. You can do this by sending an email to [email protected] with your query or issue. We will create a ticket for you and ensure that your request is tracked and resolved.
Knowledge Base: Visit our Knowledge Base on our website, where you can find answers to common questions and access a range of helpful articles and resources. It's a valuable self-help tool to address your queries.
Community Forums (coming soon): Join our community of traders on our forums. Here, you can engage with fellow users, share experiences, and ask questions. It's a platform for collaboration and learning from others in the Riskeys community.
Webinars: Participate in our regular webinars to gain insights, learn new strategies, and interact with experts in the field. Webinars are a fantastic resource for expanding your trading knowledge.
Social Media: Stay connected with us on social media platforms like Facebook, Twitter, and LinkedIn. We often share updates, tips, and important information through these channels.
Contact Form: You can use the contact form available on our website to submit your query or request. Simply provide your details and message, and we'll get back to you promptly.
Support Hours: Our support team is available during regular business hours. For specific support hours and availability, please check our website or contact us for details.
Rest assured that when you reach out to our support team, you'll receive timely and expert assistance. Your trading success and satisfaction are our primary objectives, and we're here to ensure your experience with Riskeys is nothing short of exceptional. Whether you're a beginner or an experienced trader, we're dedicated to helping you every step of the way. Your trading journey is important to us, and we're excited to be a part of it.