Customer Support InformationUpdated 2 years ago
At Riskeys, we are committed to providing our customers with excellent support and assistance. To ensure you have access to the help you need, here is an overview of our customer support hours, support team availability, and expected response times.
Customer Support Hours: Our customer support team is available to assist you during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM (GMT)
Saturday: 10:00 AM to 4:00 PM (GMT)
Sunday: Closed
Please note that our support team observes GMT (Greenwich Mean Time).
Support Team Availability:
Our support team consists of dedicated professionals who are experts in the Riskeys products and services. We aim to provide timely assistance and resolutions to your inquiries. While our support team is available during the hours mentioned above, you can expect the following levels of availability:
Email Support: Available 24/7, and we strive to respond within one business day.
Live Chat Support: Available during customer support hours directly through our website.
Response Times:
We understand that your time is valuable, and we are committed to providing swift responses to your inquiries. Our response times are as follows:
Email Support: We aim to respond to all email inquiries within one business day. If you reach out to us outside of our standard hours, we will respond during the next available support window.
Live Chat Support: For real-time assistance, you can engage with our support team via live chat during customer support hours. You should receive an immediate response.
Please keep in mind that response times may vary based on the volume of inquiries and the complexity of the issues. We appreciate your patience and assure you that we are dedicated to providing the best possible support experience.
If you have any questions or require assistance, please do not hesitate to contact our support team during our hours of operation. Your satisfaction and success are our top priorities.
For further information on our support services, please explore our FAQ section or feel free to contact us through our dedicated support channels. Thank you for choosing Riskeys, and we look forward to assisting you.